Cabloan
A dual-use ride-hailing app for riders and drivers with a unique cash + Cab Points payment system.
Project overview
Cabloan is a 2-in-1 ride-hailing application based in Bosnia, designed to serve both riders and drivers within a single platform. The app introduces a dual payment system where riders can pay in cash and earn 'Cab Points' through a loyalty program. Drivers can use these points as currency, making Cabloan both flexible and user-friendly. The platform seamlessly integrates functionality for both use cases, offering a smooth, unified experience for customers and drivers alike.
Our approach
The design strategy focused on integrating two distinct user journeys—rider and driver—into a single, intuitive product. We conducted a competitive analysis of major ride-hailing apps such as inDriver, Bolt, and Uber, identifying key features and best practices. From these insights, we developed a unified user flow, wireframes, and a robust UX foundation. Once the structure was set, we crafted a cohesive visual identity, defined a comprehensive design system, and designed high-fidelity UI screens for both the mobile app and admin panel.
Our Core Focus Areas:
- Rider & Driver Experience — Building a single app that supports both use cases seamlessly without compromising usability.
- Dual Payment System — Integrating cash payments with a loyalty-based 'Cab Points' program to increase flexibility and engagement.
- UX Foundation — Competitive analysis, user flows, and wireframes to ensure a frictionless end-to-end experience.
- Design System — Establishing a clear visual identity, typography, color system, components, and interactions.
- High-Fidelity UI — Designing fully functional, animated UI screens that bring the experience to life.
- Admin Panel — Creating intuitive dashboards, management tools, and real-time reporting to support operations.
Key Challenges & Solutions
Merging Dual Use Cases
Designing one cohesive app for both riders and drivers required careful planning of navigation, flows, and states. We developed detailed wireframes and flows to ensure both experiences coexist without confusion.
Competitive Benchmarking
Through a deep UX analysis of competitors like inDriver, Bolt, and Uber, we identified critical features to adopt and opportunities to differentiate—laying the groundwork for Cabloan’s unique value proposition.
Building a Scalable Design System
With multiple user types and interfaces (mobile + admin), we needed a robust design system that ensures consistency across all touchpoints while allowing for future scalability.
Client’s word
reviewsThe design process helped us bring two completely different user journeys into one cohesive product. The result feels seamless for both riders and drivers.
